VMware vRealize Operations (Formerly vCenter Operations Management Suite)
Intelligent Operations from Applications to Storage-from vSphere and Hyper-V to Amazon Web Services and Physical Hardware
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Our Price: Request a Quote
- Note: Purchase of SnS is required!
Our Price: Request a Quote
- Note: Purchase of SnS is required!
Our Price: Request a Quote
More pricing below, click here!
Please Note: All Prices are Inclusive of GST
Overview:
VMware vRealize™ Operations™ delivers intelligent operations management across physical, virtual, and cloud infrastructures-from VMware vSphere® and Hyper-V to Amazon Web Services. It correlates data from applications to storage in a unified, easy-touse management tool that provides control over performance, capacity, and configuration, with predictive analytics driving proactive action, and policy-based automation.
Key Benefits
- Proactive identification and remediation of emerging performance, capacity, and configuration issues
- Comprehensive visibility across applications and infrastructure in a single console
- Automated capacity optimization and planning
- Enforcement of standards for continuous compliance
- Open and extensible platform that leverages existing investments, with third-party management packs for Microsoft, SAP, and more
Automated operations management for virtual and cloud infrastructure.
About VMware vRealize Operations
Traditional operations management systems do not meet the requirements of today's virtual and cloud infrastructures. They make IT too reactive because they lack the intelligence to aggregate, correlate, and analyze metrics across applications and infrastructure stacks.
vRealize Operations is built on a scale-out, resilient platform designed to deliver intelligent operational insights to simplify and automate management of applications and infrastructure across virtual, physical and cloud environments-from vSphere to Hyper-V, Amazon Web Services (AWS), and more.
With vRealize Operations, IT organizations of all sizes can improve performance, avoid business disruption, and become more efficient with comprehensive visibility across applications and infrastructure in one place.
vRealize Operations delivers
- Intelligent operations - Self-learning tools, predictive analytics, and Smart Alerts about application and infrastructure health enable proactive identification and remediation of emerging performance, capacity, and configuration issues.
- Policy-based automation - Out-of-the-box and customizable policies for critical IT operations are associated with Smart Alerts, guided remediation, and compliance standards to deliver recommendations, or trigger actions, that optimize performance and capacity and enforce configuration standards.
- Unified management - An open and extensible platform, supported by third-party management packs for Microsoft, SAP, and others, provides complete visibility in a single console across applications, storage, and network devices.
Key Features and Capabilities:
| VMware vRealize Operations Key Features and Capabilities | |||
|---|---|---|---|
| Standalone product editions (Licensed per OSI) | Standard | Advanced | Enterprise |
| Included in a VMware suite (Licensed per CPU) | VMware vCloud Suite® Standard | vCloud Suite Advanced | vCloud Suite Enterprise |
| VMware vSphere® with Operations Management™ | VMware vRealize™ Operations Insight™ | vRealize Suite Enterprise | |
| VMware vRealize™ Suite Advanced | |||
| Operations Platform | |||
| Scale-out platform | |||
| Built-in high availability (automated failover of platform nodes) | |||
| Operations dashboards, views, and reports | |||
| Customizable dashboards, views, and reports | |||
| Policy Management | |||
| Flexible operations policies and Operations Groups | |||
| Guided remediation | |||
| Role-based access control | |||
| Performance Monitoring and Analytics | |||
| vSphere health monitoring | |||
| Self-learning analytics with Dynamic Thresholds | |||
| Smart Alerts | |||
| Root-cause analysis and recommendations | |||
| Monitoring of OS resources (CPU, disk, memory, network)* | |||
| Universal storage visibility | |||
| Database and application monitoring (full VMware vRealize Hyperic®) | |||
| Capacity Management | |||
| Capacity metering, trending, right-sizing, what-if scenarios, and resource optimization | |||
| Capacity model-driven analytics | |||
| Resource monitoring, planning, and optimization applicable to any object, including third-party data | |||
| Change, Configuration, and Compliance Management | |||
| vSphere Hardening | |||
| vSphere change, configuration, and regulatory compliance | |||
| OS-level change, configuration, and patch management | |||
| OS-level regulatory compliance-management packs (PCI, HIPAA, SOX, etc.)** | |||
| Application Dependency Mapping | |||
| Automated application discovery and relationship visualization | |||
| Naming and versioning | |||
* vRealize Hyperic in Advanced edition includes Platform plug-ins for Windows, Linux, AIX, Solaris, HP-UX (EULA restricted). Full Hyperic is included in Enterprise edition.
** Enterprise edition includes Regulatory Compliance for the guest-OS level or physical servers.
Support:
VMware Basic Support & Subscription
Weekday Support for Test, Dev and Non-Critical Deployments
- Global, 12x5 access to support
- Unlimited number of support requests
- Remote Support
- Online access to documentation and technical resources, knowledge base, discussion forums
- Product updates and upgrades
Overview
VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Our global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.
VMware Production Support & Subscription Service
Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri.
- Global, 24x7 support for Severity 1 issues
- Fast response times for critical issues
- Unlimited number of support requests
- Remote Support
- Online access to documentation and technical resources, knowledge base, discussion forums
- Product updates and upgrades
Overview
VMware Production Support is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.
| Feature | Production Support | Basic Support |
|---|---|---|
| Hours of Operation1 | 24 Hours/Day 7 Days/Week 365 Days/Year |
12 Hours/Day Monday-Friday |
| Length of Service | 1 or 3 Years | 1 or 3 Years |
| Product Updates 2 | Yes | Yes |
| Product Upgrades 2 | Yes | Yes |
| Products Supported 3 | All Products (excluding VMware Fusion and VMware Player) |
All Products |
| Method of Access | Telephone/Web | Telephone/Web |
| Response Method | Telephone/Email | Telephone/Email |
| Remote Support | Yes | Yes |
| Root Cause Analysis | Available only with Business Critical or Mission Critical Support Offering | Available only with Business Critical or Mission Critical Offering |
| Access to VMware Web Site | Yes | Yes |
| Access to VMware Discussion Forums and Knowledge Base | Yes | Yes |
| Max Number of Technical Contacts per Contract | 6 | 4 |
| Number of Support Requests | Unlimited | Unlimited |
| Target Response Times Critical (Severity 1) Major (Severity 2) Minor (Severity 3) Cosmetic (Severity 4) |
30 minutes or less: 24x7 4 business hours 8 business hours 12 business hours |
4 business hours 8 business hours 12 business hours 12 business hours |
| Business Hours North America Alaska, Hawaii Latin America Europe, Middle East, Africa (EMEA) Asia, Pacific Rim, Japan (APJ) Australia/New Zealand |
Monday - Friday 6 a.m. to 6 p.m. (local time zone) 6 a.m. to 6 p.m. (PST/PDT) 9 a.m. to 6 p.m. (local time zone) 7 a.m. to 7 p.m. (GMT/GMT+1) 8:30 a.m. to 8:30 p.m. (Singapore Time) 7 a.m. to 7 p.m. (Sydney AET) |
Monday - Friday 6 a.m. to 6 p.m. (local time zone) 6 a.m. to 6 p.m. (PST/PDT) 9 a.m. to 6 p.m. (local time zone) 7 a.m. to 7 p.m. (GMT/GMT+1) 8:30 a.m. to 8:30 p.m. (Singapore Time) 7 a.m. to 7 p.m. (Sydney AET) |
1 Hours of operation for Gemstone are Monday - Friday, 8 a.m. to 5 p.m. (PST/PDT). Severity 1 issues are responded to 24x7.
2 Product updates and upgrades are not included with Basic Support and Subscription Service for SUSE Linux Enterprise Server (SLES) for VMware.
Product updates and upgrades are not included with Production Support and Subscription Service for SUSE Linux Enterprise Server (SLES) for VMware.
3 VMware Fusion Professional and VMware Workstation require a minimum of ten (10) licenses in order to purchase Basic support. VMware Workstation requires a minimum of ten (10) licenses in order to purchase Production Support.
Documentation:
Download the VMware vRealize Operations Datasheet (PDF).
Pricing Notes:
- All Prices are Inclusive of GST
- Pricing and product availability subject to change without notice.
- Note: Purchase of SnS is required!
Our Price: Request a Quote
- Note: Purchase of SnS is required!
Our Price: Request a Quote
- Note: Purchase of SnS is required!
Our Price: Request a Quote
Our Price: Request a Quote
Our Price: Request a Quote
Our Price: Request a Quote
Our Price: Request a Quote
Our Price: Request a Quote
Our Price: Request a Quote
Our Price: Request a Quote
Our Price: Request a Quote
Our Price: Request a Quote
Our Price: Request a Quote
Our Price: Request a Quote
Our Price: Request a Quote